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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.
Please contact us before sending anything back. Send an email including your receipt to hello@miss-satin.com and you will receive confirmation and instructions for your return.
Once your return is approved, please send your item to:
Miss Satin
8 The Green, Suite A
Dover, DE 19901
United States
Do not ship your item back before contacting us and getting your return approved. Any package sent to this address without an approved return request will not be accepted and cannot be refunded. Please do not send your purchase back to the manufacturer.
Return shipping is paid by the customer. You are responsible for the cost of shipping your item back to us, except when the item is defective, damaged, or if you received the wrong product, in which case we cover the return shipping.
For hygiene reasons, lingerie and items worn against the skin cannot be returned once the sealed packaging has been opened, unless they are defective or damaged. Gift cards are also non-returnable. Please get in touch if you have any question about a specific item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at hello@miss-satin.com.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at hello@miss-satin.com.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
